The best part is, the live chat solution works seamlessly with your helpdesk - no set-up or integration required.
You can also simultaneously consult with the other experts in your team by having a private agent-to-agent chat.With Freshdesk, your customers can start talking to your support team immediately - right from your website, your support portal, your web application, even using their smartphone, no matter where they are. Before you even accept a chat conversation, Freshdesk gives you contextual information about the customer - everything from who they are, where they’re located to what page they’re currently viewing.You can even view a history of all their previous conversations anytime during your chat. With Freshdesk, you can manage your support threads from across channels in one place - whether it’s over chat, through email, or from your feedback widget, all from a single helpdesk. Comparisons based on information obtained on lenders' websites or from customer service representatives as of July 2016.At least a 3.0 GPA (or equivalent) qualifies for a one-time cash reward of 1% of the loan amount of each new Discover student loan. Terms and Conditions Discover Student Loans believes in responsible borrowing and encourages students to maximize scholarships, grants and other free financial aid before taking private loans.
For students who need to borrow, we advise them to compare federal and private student loans to find the loans that best fit their needs.
No matter how hard you try to make it personal, email support can only go so far in showing customers that you care about them.
Not to mention if you don’t pay enough attention, one forgotten reply to an email could leave one of your biggest customers frustrated.
If only there was a way for you to switch between email and chat, and respond to your customers without losing track...
Freshdesk’s integrated live-chat solution lets you make customers happy in real-time, build meaningful relationships and give them prompt, concise answers when they need them the most.
You can also engage website visitors proactively, and get the conversation going even before they say a word.