The server you are on runs applications in a very specific way in most cases.
The server also expects the permission mode on directories to be set to 755 in most cases.
(See the Section on Understanding Filesystem Permissions.) Note: If the permissions are set to 000, please contact our support team using the ticket system.
This may be related to an account level suspension as a result of abuse or a violation of our Terms of Service.
403 errors usually mean that the server does not have permission to view the requested file or resource.
These errors are often caused by IP Deny rules, File protections, or permission problems.
In many cases this is not an indication of an actual problem with the server itself but rather a problem with the information the server has been instructed to access as a result of the request.
This error is often caused by an issue on your site which may require additional review by our support teams.
Our support staff will be happy to assist you in resolving this issue.
Please contact our Live Support or reply to any Tickets you may have received from our technicians for further assistance.
There are a few common causes for this error code including problems with the individual script that may be executed upon request.
Some of these are easier to spot and correct than others.