I’m going to discuss these challenges here, as this is something I’ve been asked about before.
In an ideal world you’d set-up your own knowledge base, and simply ‘add-in’ third-party knowledge base sources – so that when you do a search, you can search at the same time: and have a single, consolidated results list based on relevance.
It sounds great, but is very difficult (impossible? In a nutshell, if the content exists on another site you can either: So, like I said, it’s technically demanding – even leaving aside the ‘terms of service’ issues that arise when using the content of another ogranisation.
Probably the for solving the problem I’m describing lies with major search engines such as Yahoo! What they need to do is allow searchers to set-up customised pages that restrict the searching to particular points within sites (where the KB content is specifically, not just a particular URL) and let the search engine perform consolidated search for you based on your choices., for this to solve the problem search engines would need to see your own local (trouble ticket) content, and would need to understand this is private and not to be served to other searchers.The search engines could either fund this by a fee, or by advertising as now.Collins English Dictionary - Complete & Unabridged 2012 Digital Edition © William Collins Sons & Co. During the workshop Researching New Literacies: Consolidating Knowledge and Defining New Directions leading Canadian and international teacher educators and theorists will explore recent research, defining themes; establish future research agendas and potential collaborations; and develop a cohesive scholarly community to generate and disseminate research on this important field.
from my chosen topic, hence it’s posted under Technology, but it’s something I think it’s worth writing about – combining both local and specific internet search results in a single relevance-based list.Third-party content Third-party content is often taken directly from, or derived from, trouble-ticket data (I discussed trouble-ticket [Incident] data last week).I’m describing it here because it’s a type of content you don’t control.Typically hardware and software vendors publish this kind of content for the benefit of their customers.Sometimes the content is free, other times it's restricted and paid for (The Serio knowledge base is found here).Third-party content presents some interesting challenges, the most important of which is integration when the content exists on an Internet website.